The Blog

This article was written by Guillaume Lorquet, an Atlassian Engineer at iDalko Jira Service Desk is mainly considered as a customer portal. It is also well-known among its users for the features it offers like automation, customer feedback, SLAs, and … Read More

This article was written by Tonislava Docheva from Xray. The role of software testing is becoming increasingly important in the software development lifecycle to ensure that software is released with the highest possible quality. With an increased amount of testing, … Read More

As a fast-growing company, iDalko among many other companies tries its hardest to provide the customers with the best service possible. Obviously, this service includes support along the way, and what would be more efficient than a user-friendly service desk … Read More

This article was written by Damien Lauberton, an Atlassian Hero at iDalko  Test, Test, Test… It can never be repeated enough! I had to deal with a complex update from a private Jira Software instance a few weeks ago, and I … Read More

This article was written by Kamil Beer, an Atlassian Engineer at iDalko.  Time tracking is one of the first features administrators equip their Jira with. Whether for creating customer invoices, tracking project costs, or simply reporting on who did what, the … Read More

Gantt charts offer a powerful way to visualize, track and manage tasks and projects against a timeline. The bad news, though: Gantt charts are not natively supported in Jira. Fortunately, that’s not the end of it. The best way to … Read More